Privacy Policy

Above Ground Roofing LLC
Effective Date: October 21, 2026

Above Ground Roofing LLC ("Company," "we," "us," or "our") respects your privacy and is committed to responsibly handling personal information collected through our website, customer communications, and roofing and construction services.

This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and your choices concerning your personal information.

Our website is https://www.abovegroundroofing.com.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Name, telephone number, email address, and mailing or property address.

  • Service information: Inspection requests, roofing estimates, project details, repair specifications, photographs, measurements, and service history.

  • Insurance-related information: Claim numbers, carrier information, estimates, and other documentation you voluntarily provide in connection with your project.

  • Communication records: Emails, text messages, appointment requests, customer inquiries, and records of communication preferences and consent.

  • Website information: Basic technical information, such as browser type, device information, IP address, website activity, and cookies, depending on the website services and settings in use.

  • Transaction information: Invoices, payment status, and related financial records associated with services we provide.

Payment information may be processed by payment service providers rather than stored directly by our Company.

2. How We Use Your Information

We use information as reasonably necessary to:

  • Respond to roofing and construction inquiries.

  • Schedule inspections and appointments.

  • Prepare estimates and coordinate authorized work.

  • Communicate project updates and scheduling changes.

  • Maintain customer and project records.

  • Coordinate with subcontractors, suppliers, insurance carriers, and mortgage companies when appropriate and authorized.

  • Process invoices and payments.

  • Maintain website functionality and business security.

  • Comply with applicable legal and recordkeeping obligations.

We do not treat providing a telephone number, by itself, as consent to receive promotional text messages.

3. SMS and Text Messaging Privacy

Above Ground Roofing LLC offers an optional business texting program for customers who affirmatively agree to receive service-related communications.

Text messages may include:

  • Inspection confirmations and appointment reminders.

  • Requested roofing estimate follow-ups.

  • Scheduling and project coordination.

  • Material delivery and installation updates.

  • Responses to customer questions.

  • Project completion and service notifications.

Participation is voluntary and is not required to request an inspection or purchase our services.

Message frequency varies. Message and data rates may apply.

Customers may reply STOP to opt out of text messages or HELP to request assistance. Customers may also contact us at (817) 690-7806 or info@abovegroundroofing.com.

We maintain records of messaging consent as appropriate for administering the messaging program and documenting customer preferences.

SMS Consent and Data Protection

We do not sell, rent, or transfer mobile opt-in information or SMS messaging consent to third parties or affiliates for their marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Authorized messaging technology providers may process technical information necessary to deliver messages on our behalf, without obtaining any independent right to use customer consent for marketing.

SMS consent is specific to communications from Above Ground Roofing LLC and is not transferable to another business's promotional messaging program.

4. Service Providers and Authorized Disclosures

We may use service providers to assist with website hosting, customer management, communications, payment processing, document management, and business operations.

We may also disclose information when reasonably necessary to perform services requested by a customer, including coordination with authorized contractors, suppliers, insurance carriers, or mortgage companies.

These disclosures do not authorize the sale or transfer of customer SMS marketing consent.

We may disclose information when required by applicable law, legal process, or lawful governmental request.

5. Cookies and Website Technology

Our website may use cookies or similar technology for website operation, performance, security, and visitor experience.

You may manage certain cookies through your browser settings. Disabling cookies may affect some website features.

6. Information Security and Retention

We seek to use reasonable administrative and technical safeguards to protect customer information.

No electronic transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain business records, meet contractual obligations, resolve disputes, or comply with applicable law.

7. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal obligations and available rights.

You may withdraw your consent to receive optional text messages at any time by replying STOP.

Withdrawing SMS consent does not prevent you from obtaining roofing inspections, estimates, or construction services.

8. External Websites

Our website may contain links to external websites or service providers. Their privacy practices are governed by their own policies.

9. Children's Privacy

Our website and services are not directed toward children under 13. We do not knowingly solicit personal information directly from children under 13.

If you believe a child has provided personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy as our services, business practices, or legal requirements change.

The effective date at the top of this page identifies the current version.

11. Contact Information

Above Ground Roofing LLC
Dallas–Fort Worth, Texas
Phone: (817) 690-7806
Email: info@abovegroundroofing.com
Website: https://www.abovegroundroofing.com

For questions about your privacy, personal information, or messaging preferences, contact us using the information above.